Fishy
Art Deco
Building

Cancellation Policy

BOOKING CONDITIONS AND GUIDELINES – THE FISH CREEK HOTEL AND MOTEL

Reservations

All midweek (Monday- Thursday) reservations must be confirmed with a credit card/cash/EFT transfer for at least the first night’s accommodation.  Weekend bookings (Friday – Sunday) require full payment.

Cancellations:  Please note the following terms for cancellations. 

Short Term Stays of 1- 4 Nights / Weekend Bookings

-          48 Hours cancellation notice required for standard bookings (1-2 rooms booked) (rooms booked for 1-4 nights/weekend bookings)

-          72 Hours (3 days) cancellation notice required for standard bookings (3 -4 rooms booked) (rooms booked for 1-4 nights/weekend bookings)

-          14 day cancellation notice required for group and tour bookings (5-10 rooms booked) (rooms booked for 1-4 nights/weekend bookings)

-          30 day cancellation notice required for group and tour bookings (11-17 rooms booked) (rooms booked for 1-4 nights/weekend bookings)

Long Term Stays (5 nights or more)

-          72 hours (3 days) cancellation notice required for longer term confirmed bookings (1 or more rooms booked for 5-7 days stay)

-          7 days cancellation notice required for longer term confirmed bookings (1 or more rooms booked for 8-14 days)

-          14 day cancellation notice required for group and tour bookings (1 or more rooms booked and held for longer term stays of 15-29 days)

-          30 days cancellation notice required for confirmed bookings (1 or more rooms booked and held for longer term stays of 30 days or more)

Check-in and Check-out Times

Guests may check in from 14:00pm and must depart by 10:00am.  Should you require any modification to these times, prior arrangements must be made with reception.  The possibility of us being able to assist will depend heavily on our other commitments and servicing requirements.  Departing a room after Midday will incur additional charges/additional night’s room charges in all circumstances unless arranged with management.

Smoke Free Property

Guests may smoke in the beer garden area, however Smoking regulations state that smoking is NOT PERMITTED inside any buildings (motel or hotel).  No warning will be given and no refund will be forthcoming.  In addition to this a $200 cleaning fee will be charged to your credit card plus the accommodation rate for any nights the room remains un-usable.

Pet’s Policy

Unless an arrangement has been made to accommodate a Registered Assistance Dog, NO pets are permitted inside any buildings (motel or hotel).  No warning will be given and no refund will be forthcoming.  In addition to this a $200 cleaning fee will be charged to your credit card plus the accommodation rate for any nights the room remains un-usable.

Noise and No Parties Policy

The Fish Creek Hotel would like to keep noise at a moderate level – this is for the comfort of all guests.  If you are in breach policy you will be asked to vacate the premises immediately.  No warnings will be given and no refund will be forthcoming.

Parking

Motel:  One parking space on an angle is provided for each unit.  If you wish to park a vehicle with boat/trailer/float etc, please park parallel to the road but only if possible to be clear of all other vehicles, otherwise street parking may be more suitable.

Hotel:  We suggest that guests staying upstairs use the front carpark.

Motorcycle and Bicycle Parking:  Secure parking MAY be available – please notify us when you book that you wish to have this service. 

Room Servicing/Maintenance Works

Please note that staff will be present and tradesmen may be present during your visit during the hours of 10:00am – 2.00pm.  We apologize for any inconvenience as we work to improve or maintain the facilities here at the hotel.